PT Toba Pulp Lestari Tbk. is committed to receiving all complaints through a systematic resolution mechanism that leads to mutual agreement, an open, transparent and consultative process.
Definition
Grievance Mechanism is a facility prepared by PT Toba Pulp Lestari Tbk. in the form of a hotline to receive complaints and/or
concerns from the complainant against the company so that it can be processed and resolved by the company promptly.
Conflict Resolution is a a social process whereby PT Toba Pulp Lestari Tbk. facilitates the peaceful ending of conflict leading to its
operation being stopped.
Procedure
Grievance Mechanism
Conflict Resolution
Grievance Case
Contact Information
Telephone
0812 6210 461
Phone
Monday - Friday : 08.00 - 17.00 wib
Saturday : 08.00 - 12.00 wib
Message
24 Hours
Chat us at:
0812 6210 461
Email us at:
pengaduan@tobapulp.com