Skip to main content
search

Grievance Mechanism

How we manage?

We are committed to use this forum as a proactive approach for our stakeholders to provide suggestions/ feedback on operational activities so that we can be better in the future.

We updated our SOP based on inputs from stakeholders and improved our business process.

Reference: Presidential Regulation of the Republic of Indonesia No. 76 of 2013 on the Management of Public Service Complaints.

Identify Grievance

Determine PIC for Handling Grievance

Validating Grievance

Follow up and Resolving Grievance

Consolidate Grievance Data

TPL’s Performance

40

Grievances Received by Hotline

27

Has Been Resolved

3

In Progress

10

Identified As Invalid