TPL Grievance Mechanism
Procedure
Grievance Mechanism is a facility prepared by PT Toba Pulp Lestari Tbk. in the form of a hotline to receive complaints and/or concerns from the complainant against the company so that it can be processed and resolved by the company promptly.
Conflict Resolution is a a social process whereby PT Toba Pulp Lestari Tbk. facilitates the peaceful ending of conflict leading to its operation being stopped.
Grievance Mechanism
Complaint submitted via hotline
Complaint verified and validated
Complaints followed up
Complaint resolved
Conflict Resolution
Conflict with community
Identification and assessment of conflict status
Company communicates with government for peaceful resolution
Resolve conflict amicably with community
Signing of peace agreement with community acknowledge by the government
Contact Information
Telephone
0812 6210 461
Phone
Monday – Friday: 08.00 – 17.00 wib
Saturday: 08.00 – 12.00 wib
Message
24 Hours
Available on working days.
0812 6210 461
pengaduan@tobapulp.com